Travel is a barrier
Mobility, transportation, caregiver, or scheduling needs make a traditional clinic visit difficult.
For physicians and clinical teams
Hearing care for patients who cannot come to you.
HearQuest brings doctor-led audiology to homes, senior communities, and medical offices by arrangement throughout Los Angeles County. We help your team close the access gap without replacing your existing audiology relationships.
Do not email patient information. Send clinical referrals by secure fax to (310) 694-9095.
Reginald Arevalo, AuD, CCC-A, FAAACEO and Chief Audiologist
Mobile accessHomes and care communities
Clinical coordinationRelevant findings returned to your team
Los Angeles CountyNeighborhood availability confirmed by phone
Who to refer
A practical option for patients facing an access barrier.
The strongest fit is a patient who needs audiology care but cannot readily reach a traditional clinic because of travel, mobility, caregiving, or facility-related constraints.
Care is needed on site
The patient lives at home, in assisted living, memory care, or another senior community.
Follow-up cannot wait
The patient needs a hearing evaluation, hearing-aid support, or selected specialty services without another trip across Los Angeles.
A mobile extension of care
Clinical services, delivered where the patient is.
HearQuest supports patients who specifically need mobile access and coordinates relevant findings with the referring team. When medical or otologic follow-up is indicated, the patient is directed back to the appropriate physician or ENT.
- Comprehensive hearing evaluations
- Hearing-aid consultation and fitting
- Programming and follow-up care
- Device cleaning, maintenance, and repair support
- Tinnitus and balance evaluations, when appropriate
- Cerumen management and custom products, when clinically appropriate
How to refer
Start with one call. We will guide the next step.
Call our provider line or send the referral to our secure fax. HearQuest will review the requested service and coordinate scheduling based on clinical need, geography, and availability.
Provider referral coordination(310) 431-9407Calls connect to our provider relations teamSecure referral fax(310) 694-9095For referral forms and clinical records
Coverage and benefits
HearQuest verifies eligibility and benefits before services are provided. Coverage depends on the patient's plan and the services required; hearing-aid benefits may be separate.
Have these details ready
- Patient contact information and basic demographics
- Ordering provider and practice contact information
- Reason for referral and requested service
- Relevant orders, notes, or prior test results
- Insurance information for eligibility review
- Referral-source code, if your practice received one
Protect patient information
Download the one-page guideDo not send names, dates of birth, diagnoses, insurance IDs, orders, or records to HearQuest's public marketing email or website contact tools. Use the secure referral fax: (310) 694-9095.
Clinical safeguards
Mobile access does not delay medical care.
Sudden hearing changes, active ear symptoms, significant asymmetry, persistent vertigo, neurologic signs, or other urgent or medically concerning findings require appropriate physician, ENT, or emergency evaluation. HearQuest coordinates with the referring team and returns patients for medical clearance or follow-up when indicated.